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Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for a minimum of 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
Vulpine
Reed Business Information
4D Model Making Materials
Millerhare
Companies and Markets
Asit
Alliance Boots
SmoQue Grill
British Airways
Phones 4U
Homebase
Trait Online
King's Fund
British Safety Council
LSE Lighting
UTC Aerospace
British Gas
Iceland
Great Eastern
Harris Hill
Scottish Court
Manoto 1
CO-OP
Experian
Fan Quake
Compare Hospitality
Criteo Live
eGigger
ASDA
Michael Northcroft
All So Pro
Argos
Novartis
Faber and Faber
Saudi Aramco
Foyles
Yell
Petainer
Gaimerz
Centrica
UCLH
Marshall
Grazing Events
11 Cavendish Square
Enigma Quests
Nine Avenue
Jaguar Landrover
Grazing Food
Pauline Books & Media
Red Umbrella
Capita
Informa plc
See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.