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Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for a minimum of 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
Reed Business Information
SmoQue Grill
Petainer
Scottish Court
Argos
11 Cavendish Square
Great Eastern
Grazing Food
Nine Avenue
British Gas
LSE Lighting
Fan Quake
Yell
Phones 4U
Criteo Live
Homebase
Grazing Events
Faber and Faber
King's Fund
Centrica
Novartis
Asit
Jaguar Landrover
UTC Aerospace
Compare Hospitality
Pauline Books & Media
Companies and Markets
Saudi Aramco
Trait Online
Iceland
Vulpine
ASDA
Millerhare
British Safety Council
Marshall
Foyles
4D Model Making Materials
Enigma Quests
Capita
Michael Northcroft
British Airways
Gaimerz
Harris Hill
Alliance Boots
eGigger
Informa plc
Red Umbrella
CO-OP
Experian
Manoto 1
UCLH
All So Pro
See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.