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Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for a minimum of 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
King's Fund
Asit
British Safety Council
Foyles
British Airways
4D Model Making Materials
Phones 4U
Companies and Markets
Grazing Food
Argos
British Gas
UCLH
CO-OP
Fan Quake
Informa plc
Red Umbrella
Alliance Boots
Scottish Court
Novartis
Faber and Faber
All So Pro
ASDA
Compare Hospitality
Criteo Live
Homebase
Harris Hill
Centrica
Millerhare
11 Cavendish Square
Great Eastern
Experian
Nine Avenue
Vulpine
Michael Northcroft
Reed Business Information
Capita
Jaguar Landrover
Saudi Aramco
Enigma Quests
Marshall
Grazing Events
Iceland
eGigger
Trait Online
UTC Aerospace
Gaimerz
Pauline Books & Media
Yell
LSE Lighting
Manoto 1
Petainer
SmoQue Grill
See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.