back

Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for a minimum of 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
Grazing Food
British Airways
Foyles
British Gas
Millerhare
Experian
CO-OP
Grazing Events
Petainer
British Safety Council
SmoQue Grill
Saudi Aramco
Companies and Markets
Informa plc
Iceland
Red Umbrella
Capita
Jaguar Landrover
Gaimerz
Pauline Books & Media
Fan Quake
Novartis
Compare Hospitality
Argos
King's Fund
Alliance Boots
UTC Aerospace
Harris Hill
4D Model Making Materials
Scottish Court
Enigma Quests
ASDA
Michael Northcroft
Faber and Faber
11 Cavendish Square
Centrica
Great Eastern
Manoto 1
Marshall
Yell
Asit
eGigger
Vulpine
Reed Business Information
LSE Lighting
Homebase
Trait Online
All So Pro
Criteo Live
Nine Avenue
Phones 4U
UCLH
See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.