back back

Support

 

We take pride in what we have developed for you. We will continue to support you for three months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for three months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
Informa plc
Novartis
Iceland
Phones 4U
Buyfair
British Airways
Trait Online
Marshall
Yell
Reed Business Information
British Safety Council
11 Cavendish Square
SmoQue Grill
All So Pro
Strengthscope Ltd
Scottish Court
UTC Aerospace
Centrica
Capita
Homebase
4D Model Making Materials
Experian
UCLH
Gaimerz
Vulpine
Saudi Aramco
Foyles
Millerhare
LSE Lighting
Faber and Faber
Great Eastern
Criteo Live
Alliance Boots
Enigma Quests
King's Fund
Jaguar Landrover
Pauline Books & Media
ASDA
Fan Quake
Manoto 1
CO-OP
Argos
Asit
British Gas
Service Monitor
eGigger
Think we need to talk?
Got a software development project or app in mind? Let’s hook up, chat things through and we’ll come back with a free no-obligation quote. Call us on +44 (0) 20 3855 0690 or fill out the short form on our Contact Us page.