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Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
Homebase
Capita
SmoQue Grill
Enigma Quests
CO-OP
Centrica
British Safety Council
Alliance Boots
Marshall
Reed Business Information
Vulpine
Fan Quake
Foyles
Jaguar Landrover
Manoto 1
eGigger
LSE Lighting
Phones 4U
Millerhare
UTC Aerospace
Trait Online
Saudi Aramco
Faber and Faber
Criteo Live
British Airways
King's Fund
4D Model Making Materials
Gaimerz
Service Monitor
Buyfair
11 Cavendish Square
All So Pro
British Gas
ASDA
Pauline Books & Media
Strengthscope Ltd
Asit
Iceland
Argos
Novartis
Yell
Great Eastern
Experian
Informa plc
Scottish Court
UCLH
See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.