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Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for a minimum of 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
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Argos
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Homebase
Iceland
eGigger
SmoQue Grill
Pauline Books & Media
Millerhare
Vulpine
Novartis
UTC Aerospace
Foyles
UCLH
British Safety Council
British Airways
Marshall
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Centrica
Nine Avenue
Capita
Informa plc
Red Umbrella
Asit
Reed Business Information
Criteo Live
Phones 4U
Compare Hospitality
Enigma Quests
Petainer
Fan Quake
CO-OP
ASDA
4D Model Making Materials
Experian
Companies and Markets
Saudi Aramco
Grazing Food
Faber and Faber
Manoto 1
LSE Lighting
Alliance Boots
Gaimerz
King's Fund
British Gas
Scottish Court
11 Cavendish Square
All So Pro
Harris Hill
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See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.